Takeaway Delivery Policy

Policy Introduction

This Delivery Policy applies to all online takeaway and delivery orders placed with BRACKNELL FOOD LIMITED, operating under the brand name Maple Table. This page clearly defines our service coverage area, standard delivery timeframes, order rules, and service disclaimers to ensure consistent and transparent customer service.

All food delivery services are provided exclusively for local residential and commercial customers, following UK local food service trading standards.

Official Delivery Coverage Area

Maple Table only provides food delivery services within Berkshire, England. Delivery service is strictly limited to addresses located within the administrative boundary of Berkshire county.

Orders submitted with addresses outside Berkshire will not be accepted for delivery. Customers outside the service zone may choose in-store collection if available.

Delivery Timeframe (Distance Based)

All delivery times are estimated according to the straight-line distance from our store location (11 Horndean Road, Bracknell, RG12 0XQ). The full cooking process and delivery travel time are included in the estimated window.

For destinations within 3 kilometres of the store, orders will be delivered within 25 to 40 minutes after successful order confirmation.

For destinations between 3 and 6 kilometres, standard delivery takes 40 to 55 minutes to complete.

For longer distances within Berkshire boundary, delivery will be completed within 55 to 70 minutes.

Please note that all timeframes are standard estimates. Actual delivery arrival may vary slightly due to local road conditions and order volume.

Peak Period Service Notice

During daily dining peak hours, weekend busy periods, and local public holidays, order volume increases significantly. Minor delivery delays may occur beyond the standard estimated window.

We always prioritise food quality and ensure all hot dishes and beverages are delivered with qualified temperature standards. We kindly ask for customer understanding during high-demand periods.

Order & Delivery Rules

• All food items are freshly cooked after order confirmation, no pre-made stock is used for regular orders.
• Delivery addresses must be complete, accurate and located within Berkshire service area.
• Customers shall remain contactable during the estimated delivery window to ensure successful handover.
• Group orders and large quantity catering orders require advance reservation to guarantee delivery arrangement.

Service Disclaimer Terms

The following terms are formal service disclaimers, which comply with UK local business service regulations:

• Our company shall not be held responsible for minor delivery delays caused by objective factors including local traffic congestion, temporary road closure, bad weather conditions, and emergency public events.
• Failed delivery caused by incorrect address information, unreachable contact number, or customer absence at the delivery location is not within our service liability scope.
• Slight time deviation from the estimated delivery window does not qualify for order cancellation, refund or compensation application.
• Once food items are successfully delivered and handed over to the customer, subsequent storage status and consumption safety are the responsibility of the customer.
• Temporary service suspension in specific areas due to local policy restrictions or safety management will not result in service liability.

Policy Validity & Updates

This Takeaway Delivery Policy takes effect immediately after online publication. We reserve the right to adjust service rules according to actual business operation needs. Updated terms will be displayed on this page without separate notification.