Privacy Policy

Introduction

This Privacy Policy is published by BRACKNELL FOOD LIMITED, trading as Maple Table. This document describes how we collect, store, handle and protect personal information obtained from customers when using our online food ordering, delivery and collection services.

All personal data processing activities follow applicable United Kingdom data protection standards. Information will only be utilised for the purpose of fulfilling food service arrangements and supporting customer communications.

Information We Collect

We may collect the following information submitted voluntarily by customers during order placement:

• Full name and active contact telephone number.
• Delivery address or designated collection location.
• Selected food, beverage and service order details.
• Messages and requests sent via customer communication channels.
• Optional service preferences shared during interaction.

We do not actively gather sensitive personal data such as health records, racial information or financial identification details.

Permitted Use of Information

• Process, prepare and complete customer food and beverage orders.
• Coordinate local delivery or in-person order collection.
• Reply to customer enquiries regarding existing orders and services.
• Resolve service issues raised by customers.
• Monitor and improve daily operational and service standards.

Customer personal data will never be shared, sold or leased to unrelated third parties for independent marketing purposes without explicit customer consent.

Data Storage & Retention Periods

Order transaction data will be securely retained for a maximum of 24 months following order completion for service record keeping and customer support.

Chat and enquiry correspondence will be stored for no longer than 12 months from the date of the final message exchange.

When receiving a valid request concerning your personal information, we will complete internal review and respond within 30 calendar days.

Legitimate requests to remove stored personal information will be processed within 30 calendar days, subject to necessary record retention obligations.

Information Security Measures

We maintain consistent operational procedures to protect stored customer information against unauthorised viewing, alteration or unapproved disclosure.

Access to personal customer data is limited to staff who require such access to deliver food ordering, preparation and delivery services.

Customer Rights

• Request access to the personal information we hold related to you.
• Request correction of inaccurate stored customer details.
• Submit a formal request for erasure of your personal data where applicable.
• Withdraw previously provided consent for data processing activities.

All requests can be submitted to our official business email address listed at the bottom of this page.

Policy Updates & Effective Terms

This Privacy Policy becomes effective immediately after being published on the Maple Table official website.

We reserve the right to revise the content within this policy. Revised terms will be published on this page. Historic policy versions may be archived for up to 24 months for reference purposes.